Answer: Attempt to shut it off using your basement shut-off first. If that does not work, call the cities utilities office, and they will dispatch a city water employee to turn the water off from the street.
Question: What part of my water line does the city maintain?
Answer: The city water department maintains the customers water line from the shut-off in your yard, out to the water main in the street. The customer is required to maintain the water line from the shut-off in your yard, into your house. The city also maintains your water meter. All in-house shut-offs are the customers responsibility.
Question: My water is discolored/has an odor, what should I do?
Answer: Contact the cities utility office and they will dispatch a water employee who will investigate the problem.
Question: What is the hardness of the cities water?
Answer: The city measures the hardness of the water in grains. The hardness of the cities water is 30 to 35 grains or 540 parts per million.
Question: What kind of chemicals does the city add to the water?
Answer: The city water department adds KMN04, Polymer, chlorine and fluoride.
KMN04 is an oxidizer that eliminates iron and manganese.
Polymer aids in dropping out larger particles from the water.
Chlorine is a disinfectant which keeps the water safe to drink.
Fluoride is maintained at a level recommended by the state at a level of .7 to 1.2 PPM (parts per million). It is used to aid in healthy bones and teeth for children.
Question: Where does the city water come from?
Answer: The city water comes from wells that are located in various parts of the city. Wells pull the water from underground aquifers. From the wells, the water is sent to the water treatment plant to be treated. From the water treatment plant, it is sent to the cities water mains, and into your house.
Question: How many fire hydrants are in South Sioux?
Answer: The city of South Sioux City maintains 450 fire hydrants throughout the city.
Question: How much water main is in South Sioux?
Answer: There are 85 miles of water main throughout the city.
Question: Is there lead in South Sioux's water supply?
Answer: No. There is no natural content of lead from the cities water. Any lead in your water comes from pipes. Any pipes maintained by the city that contain lead are replaced.
Question: My water sometimes tastes like water from a swimming pool. Why would this be?
Answer: It is possible for chlorine levels to become slightly higher than average, but more than likely results from chlorine levels being too low. Neither high nor low levels of chlorine are harmful to drink.
Question: My hot water has an odor similar to rotten eggs. Why is this?
Answer: This type of odor in your water usually indicates a non-functioning heat element in your electric hot water heater.
Question: What are some steps that I can take at home to conserve water?
Answer: Some simple steps that you can take at home to conserve water are: Keep the parts in the water tank of your toilet well functioning so that your toilet does not leak. Keep outside faucets from leaking. Keep your sinks and shower faucets from leaking.
Question: What is a normal water pressure level to have at my home?
Answer: The city maintains a PSI range of 45 to 55 PSI (pounds per square inch.) If you feel your water pressure at home is less than normal, contact the cities utilities office, and they will dispatch a water department employee to investigate the problem.